Returns & refunds
Custom print is made to order just for you, so it can't be restocked — but if something's wrong on our end, we make it right.
If your order arrives wrong or damaged
If your order arrives damaged, defective, or noticeably different from the proof you approved, contact us within 14 days of delivery or pickup with your order number and a photo of the issue. We'll reprint it or refund you. For most items there's no need to send anything back.
What's covered
- Print defects — banding, colors that don't match your approved proof, misaligned cuts
- Damage in transit — scratched, bent, creased or water-damaged pieces
- Wrong product, size, quantity or material versus what you ordered
- Installation workmanship issues on jobs we installed
What's not covered
- Anything visible in the proof you approved — spelling, layout, colors and cut lines; we print exactly what you sign off on
- Sizes or fit based on measurements you supplied (see our terms)
- Low-resolution artwork that printed as uploaded
- Damage from pre-existing surface conditions on installed graphics (paint, rust, prior wrap residue — see the installation section of our terms)
- Ordinary wear, weather and fading beyond a material's expected outdoor lifespan
Custom orders & cancellations
Because everything is custom-made, correctly produced orders can't be returned for a refund. You can cancel for a full refund any time before you approve your proof; once a job is in production it can no longer be cancelled. Quoted jobs may require a deposit, which covers work already done if you cancel after production starts.
How to reach us
Email orders@goldmanprinting.com, call (513) 694-0402, or use the contact page. We respond within one business day.